Important notice to the bidders : Online training on e-auction will be conducted every Monday and Thursday from 11 AM to 1 PM. Interested bidders may send the request to helpdesk@gmail.com one day before the training day. For any query please contact our helpdesk number 011-49606060 And for immediate user support and helpdesk related queries, please contact on the following numbers:- 9355030613, 9355030608, 9355030625, 8448288988, 9355030629, 9355030616, 9355030165, 9355030614, 8448288994, 8448288987, 9205898220, 8448288984, 9355030604, 8448288980, 9355030630, 8448288985, 8448288981, 8448288992,9355030610, 9355030617, 9355030620, 9205898221.
In the home page of website,under the login page, click on a bidder Enrollment link and fill up the details in the enrollment form as applicable and proceed further.
Registration is valid for one year. Further, it can be renewed as per the requirement.
No. Bidder can view these documents for a particular tender in "Live Tenders" link on homepage.
Yes. User can update this information using "Manage Profile" section after login. Only selective information is allowed to be updated.
Click on forget password and follow steps to create a new password.
Bidder can change password using "Manage Profile" section after login.
Yes,users can operate their account from any computer having minimum system requirements to run web portal.
No.
Yes.
Users can procure digital signatures from any of the Certifying Authorities. Further, bidders can also contact our helpdesk for purchase of digital signature certificates.
On the home page, feed existing user id, password and captcha details, system shall redirect to retrieve information. Now user can proceed with pending registration.
Send mail to our helpdesk team. In the mail mention your USER ID and Attach payment Invoice. Helpdesk members shall activate your account within 24 hours. If the registration enablement is very much urgent, call our helpdesk for immediate response.
Yes it should be added during first time login. Steps for doing it is Go to Configure Java, Select Security option, Click Edit site list and add Website URL.
Enter your user id and password on website homepage for login to web portal.
Kindly refer to the help manual for the detailed process.
Bidder can update already submitted bids till the tender closing date and time.
No.
Kindly refer to the tender document or contact Tender Inviting Authority.
Bidder can upload all the documents required for bid submissionin in "My Document" section and can attach the uploaded documents to any tender from "My Document" section.
Document must be in PDF format and a file with maximum 5 Mb file can be uploaded.
You can upload any number of files in "My Document" section.
Download the excel sheets from the appropriate links provided in the particular tender, update the excel sheets and upload them back in the designated links as provided in the tender.
Yes, both Signing & Encryption certificates are mandatory to access & submit the bid.
After the successful tender submission, bidder will get tender submission acknowledgement along with all the details of tender submission.
After tender opening, TIA will refund the EMD as per the process defined by the department.
No. Files cannot be deleted / removed, but you can move it to Archive section.
After Login, go to MY PROFILE section and click on update profile. At the bottom of the page you will find option to update encryption certificate details.
You can immediately contact helpdesk numbers provided on the home page to get the help.
Yes you can do so. Steps for DSC reset are Login the site, Select DSC reset link and you will receive DSC reset link to registered email ID. Click on the link and reset your DSC.
Go to View Payment section. Take screen shot of additional payment deducted from your account. Send screen shot and tender details to HELP DESK team. After which additional amount will be refunded.
No. Tender can be opened to access the bids only at the scheduled date and time of tender opening.
Bidder will receive an email notification once the tender is opened by Tender Inviting Authority
Yes, bidder can view the opened tender details after tender opening by login to the portal using his login credentials.
Bidder can view the price bid excel sheet of the participated bidders after tender opening.
No.
Kindly refer to the help manual for the detailed process.
The Auction EMD, Auction Form Fee and Auction Processing Fees (Depends on the departments).
Yes, if department defined.
Yes, if Department asked.
Documents uploads can be uploaded in My documents section anytime and need to attach to the auction before request closing date and time.
First upload the required documents in My Documents section, after that, visit the auction level documents page like Mandatory/Eligibility documents and attach from My Documents section. After attached, Red icon changes to green.
Yes, in Other Documents section.
Document must be in PDF format and a file with maximum 50 Mb file can be uploaded.
After making the fees and document upload auction submission status will update to Auction Form Submitted. You need to check this status to be appeared. If Auction submission status is other than Auction Form Submitted, then he/she will not be able to participate in live auction bidding.
Refer auction documents and user manual based on that bid the auction.
No, bidder names will be encrypted during bidding.
The NEFT dispute transactions due to payment done on wrong account number/IFSC (If first 6 digits are correct and wrong in remaining digits), will not be reconciled/updated on portal in such case you will be out of the auction and amount will be refunded to you in 15 working days.